Posts Tagged ‘social media’

Social Media as a Sales Tool

Tuesday, January 24th, 2012

For small businesses, using efficient, low-cost marketing is essential to growing a brand and growing the business. Social media is a great way for small businesses to spread their brand. According to a recent survey, 81% of small businesses use social media in their marketing plan, and that number is constantly growing.

Giving gift cards through social media outlets is a great way to handle customer service inquiries that are brought through social media. Gift cards are also a great way to reward and recognize loyal customers publicly. Social media provides inexpensive, effective ways to grow business and small businesses are catching on quickly. How is your small business using social media?

 

For more information on how your business can utilize social media check out the abc-13 article.

The author:

Rachel Merkin is a recent college graduate, beginning a career in marketing and public relations. She has been exploring the worlds of social media and B2B gift cards since 2006. When she is not blogging, tweeting, or finding ways to leverage Facebook as a marketing tool, she spends as much time IN or ON the ocean as possible, beaching and boating.

Socializing Rewards Points

Thursday, January 5th, 2012

The Citi Thank You Program is revolutionizing the use of rewards points. Imagine being able to share points with your friends to save up for a get-away weekend, or save up points with one friend for another friends’ birthday present. Many people pool points for gift cards from retailers who partner with Citi to make their gift cards available through the Citi ThankYou program such as CVS/Pharmacy and Charming Shoppes stores. This allows consumers to use points for gift cards for themselves, or to use as gifts, giving the recipient of the gift a chance to choose their own gift. You could even pool points with friends and family to make a group contribution to a good cause. Well, now you can. The new Citi ThankYou Point Sharing App on Facebook allows groups of friends to pool points in order to redeem the value of the points for a bigger reward.

This app is the beginning of a revolution in monetizing social media. This app is allowing users to move assets and share funds through Facebook, a social media platform. This app will soon promote itself, benefiting not just the Citi ThankYou Program, but its users and potential users as well. The more people use the Point Sharing App, the more people will post on Facebook about it, making the App and its use go viral across the platform.

A rewards program that rewards itself, an incentive social media innovation.

For more information on the Citi ThankYou Points Sharing App check out the pymnts.com article.

The author:

Rachel Merkin is a recent college graduate, beginning a career in marketing and public relations. She has been exploring the worlds of social media and B2B gift cards since 2006. When she is not blogging, tweeting, or finding ways to leverage Facebook as a marketing tool, she spends as much time IN or ON the ocean as possible, beaching and boating.

Turning Social Media Marketing into Revenue

Thursday, December 29th, 2011

We don’t tend to cover topics outside of the gift card industry in our blog, but this story came to us and we found it so compelling, we decided we have to share.

Through the NBA lockout the entire NBA community was on edge wondering if there would be a 2011-2012 NBA season, and for teams they were wondering if there would be any opportunity to take in ticket revenue this year. But not Boston Celtics’ Interactive Media Director, Peter Stringer. He was busy maximizing the Celtics’ 3-Point-Play Facebook App. This App turned 5.6 million Facebook followers into revenue generating ticket holders. He used the popularity of a Facebook App to raise awareness and strength for his brand, and parlayed that into thousands of dollars in revenue for his organization. This is one instance that proves the power of social media. How will you use that power for your organization?

This social media success earned Stringer the Pymnts.com Innovator of the Week Award this week. For more information check out the article.

The author:

Rachel Merkin is a recent college graduate, beginning a career in marketing and public relations. She has been exploring the worlds of social media and B2B gift cards since 2006. When she is not blogging, tweeting, or finding ways to leverage Facebook as a marketing tool, she spends as much time IN or ON the ocean as possible, beaching and boating.

Mobile Retail: Combining in-store and online shopping

Thursday, October 27th, 2011

Increasing numbers of consumers are using their mobile devices while shopping.  In tough economic times, consumers are always looking for the best deal, and will do extra work and research to ensure that they get the best price.  Consumers are now looking for deals, coupons, rewards, and free gifts through their mobile devices.  63% of consumers asked in the 2011 Hipcricket Mobile Marketing Survey said that they had accessed a retailer’s website from their mobile device, and 41% said they had done so from inside a retail store.  Mobile technology is revolutionizing the way consumers shop and receive coupons and special offers, it is even changing the way employers give out rewards and incentives. Imagine getting your holiday gift in a gift card form, right to your mobile device.

 

33% of consumers indicated that they would be interested in receiving special offers through their mobile device, which often includes quick response deals, deals only good for a few hours after receipt of the coupon. This statistic proves how engaged consumers are, and how even when consumers are on the go, or even at work, they are a captive audience for retailers looking to deliver coupons, offers, and even free gifts.

Consumers are allowing retailers to access them on their mobile devices, which means a constant cycle of deals, coupons, and shopping.  This holiday season mobile engagement is going to play a big role in retailer success. If you use mobile retail sites or deals leave us a comment and let us know how you use them, and what advancements you would like to see in the future.

 

For more information on the 2011 Hipcricket Mobile Marketing Survey, or mobile retail strategy click here.

The author:

Rachel Merkin is a recent college graduate, beginning a career in marketing and public relations. She has been exploring the worlds of social media and B2B gift cards since 2006. When she is not blogging, tweeting, or finding ways to leverage Facebook as a marketing tool, she spends as much time IN or ON the ocean as possible, beaching and boating.

Prepaid Expo: Social Media Critical to Growth of Prepaid

Monday, July 11th, 2011

You are likely either a marketer or involved with the prepaid & gift card industry OR BOTH (like me). We love this video and we love how the Prepaid Expo is looking beyond traditional information sources and prepaid to bring us their take on the next generation of prepaid.

Social Media Critical to Growth of Prepaid via Prepaid Expo: Social Media Critical to Growth of Prepaid.

“In an age where 93% of all business marketing participates in social media and even brokers at financial firms are now harnessing the power and reach of social media for research, client communication, and to attract potential clients and prospects, it seems that social media is critical to the growth of Prepaid as well.

While compliance guidelines and regulations continue to worry many in the Prepaid industry, they are not alone. If you speak to any social media thought leader, they will tell you that many corporations face challenges in using social media, both externally and internally. However, it is possible to walk that fine line since social media isn’t going away. And when you look at its merit and power to reach and educate clients and consumers far and wide, especially the underbanked, the more it seems like a winning situation.”

Just look at these 2011 social media stats released last week

 

 

“Digital Age” gift card predictions

Wednesday, July 6th, 2011

Cutting edge technology is top of mind for companies who provide gift cards in their programs. Here are a few predictions from CashStar and GCP for how the Digital Age will affect gifting:
1. Instant Communication: The email channel will grow and become a primary means of sending and distributing gift cards. Speed, convenience and cost will drive the transition from plastic to digital. Technologies like QR Codes will merge offline marketing and advertising to accommodate retailers’ need to bridge online and offline and consumers’ need for instant gratification.

2. Social Gifting: We have all heard the buzz about “Facebook Commerce.” As consumers become more comfortable socializing and communicating through social networks, this channel will continue to grow in importance for retailers: first as an engagement tool, primarily, and then as a commerce channel. Retailers who have active, engaged Facebook fans will witness the most growth for their digital gift cards. Smart retailers will also utilize the social channel as a means of acquiring customers and deepening relationships. “Social gifts” and incentives are valuable tools in this milieu.

3. Mobile Gifting: Mobile is an emerging channel that will develop as smartphone penetration (and supplementary technologies like mobile wallets) increases and retailers begin the process of enabling point-of-sale redemption. Retailers will want to make sure their customers’ mobile purchases – and the recipients’ experiences, especially – are as friction free and convenient as possible. So retailers: build or partner wisely.

4. A richer gifting experience: In the digital world the customer experience becomes king. Simply offering a “plastic-like” alternative or a message with a “code” will not impress the savvy, discerning digital consumer. They will want digital personalization options and a friendlier, easier user experience.
This is only the tip of the technology iceberg, follow our blog to stay on top.

Do you have your own digital age predictions? Post them if you’ve got them.
Source: David Douglas Stone is co-founder and CEO of CashStar, digital gifting and incentives company.

New Research Reveals Cards Drive Increased Spending, Visits and Willingness to Support Social Marketing

Thursday, May 5th, 2011

It isn’t new for us to hear that prepaid cards are great motivators and incentives. But a new loyalty and prepaid survey reveals just how much prepaid has affected consumer spending habits and long term adoption when used in the B2B space as incentives.

Here, we outline some of the most interesting tidbits and pair them with our market observations and viewpoints. Let us know your thoughts via the comments field.

“Prepaid cards are proving to be effective at motivating customers and employees to share positive feedback with their peers and social networks, among other behaviors.” Social media is proving to be a great way for customers to “Like” their favorite brands and retailers. In return, brands are using gift cards to reward this kind of loyalty and it starts becoming a way to attract new customers. We are also finding that prepaid and gift cards are offered over social media networks as part of workplace reward programs like nominating coworkers or teams for special accomplishments, redeeming “on-the-spot” rewards, and recognizing managers for good work and achievements.

On spending patterns; these study points speak for themselves:

• For consumers who had received a card as part of a contest or drawing, 43% ended up spending more than the value of the card.

• 28% of consumers with incomes of $100,000 or more said they would be willing to make a purchase of three times the value of a $25 card.

• While only 33% of respondents indicated they preferred a prepaid card instead of a check when receiving a rebate, that number climbed to more than 40% among consumers who had already received and used a prepaid card as part of an incentive or rebate offer. Stated simply, the more cards consumers receive, the more they want, as there was a direct relationship between experience with prepaid and preference towards the cards.

“Although some consumers may be receiving prepaid cards as an incentive for the first time, the survey showed that most are quick to cash in on the value of the card, as 7 in 10 used the card within three months.” At GCP, we’re seeing a shift in thinking about breakage. At one time, breakage was seen as a positive thing, however, we now look at it as a missed opportunity to gain happy customers, brand loyalty and the increased sales beyond the denomination of the gift card.

The report discussed here was prepared by Retail TouchPoints and commissioned by TSYS. Click here for the full Loyalty & Prepaid study findings & report.

The author:

Stacey Sicurella is a 15 year marketing veteran, working in the Boston area for GiftCard Partners. Recent accomplishments include blogging with abandon, acquiring work-life balance and building amazing sand-castles with her children.

More Ways to Use Social Media for Employee Recognition

Tuesday, April 12th, 2011

To build on our post last week regarding use of Social Media for Employee Recognition (article can be found by clicking here) we would like to provide some additional strategies for employee recognition in the age of social media.

  • Send “thank you” e-cards acknowledging their peers’ efforts or assistance
  • Nominate individual coworkers or teams for awards or recognizing special accomplishments
  • Redeem “on-the-spot” rewards, acknowledgements, and prizes
  • Be widely recognized by managers for good work and achievements
  • Brand and product information can be delivered in micro-bursts (tweets, texts, games) or more in-depth with online “learn & earns” and podcasts.
  • Turbo charge product line launches and roll-outs with an exciting mix of social and traditional communication methods (games, contests) and events.

These strategies allow immediacy in recognition, and provide fun interactive ways to engage employees and teams in acknowledging good work, and positive professional practice.

Take-aways from Loyalty Expo: Social media, personalizing loyalty & mobile segmentation

Monday, April 11th, 2011

GCP’s Vice President of  Sales, Diane Freeland, is back from Loyalty 360’s annual Loyalty Expo & shares the top discussions that caught her attention.

Social media and customer care: Social media has altered the role of customer service in an organization, from primarily a support function to an extension of marketing. Brands can listen to what customers are saying, they can be proactive and more widely solicit product or service feedback, offer incentives like gift cards or points for sharing product information. Many of GCP’s clients are taking social media seriously, 1-800-Flowers was one of the first retailers to use Facebook’s platform.

For more details on social media & customer care, check out: How to Integrate Customer Service Into Social Media Marketing. It also includes 12 Ways Social Media Enhances Customer Service and 5 Ways to Measure Social Media Customer Service.

What’s next for loyalty programs? Are traditional points based loyalty programs dead?  The consensus was NO. However, significantly different redemption options need to be brought into the mix with gift cards, merchandise, and travel rewards (e.g intrinsic rewards like virtual game currency). We heard some interesting discussion around personalizing loyalty rewards for individual participants. Traditional loyalty programs offer everyone the same reward options; when rewards are personalized it starts a dialogue and treats the customer to rewards they’ve selected versus what is offered across the program. What if customers can select or “favorite” categories of rewards like gift cards for children’s clothes, brands of merchandise like “Apple”, and travel customized to “Inns on the east coast”? The learnings from programs like this could go a long way for the development of loyalty programs that listen!

Mobile Segmentation Marketing: Another interesting way to listen and respond to loyal customers; shaping customer personas based on their mobile usage. This allows thoughtful marketers to send the right kinds of messages to the right users and reward for loyalty via the right technology. The goal is to better increase the value of customer relationships based on how customers use their mobile phones, like m-certs (mobile gift cards). Carlson Marketing gave some great examples of how they are engaging in this strategy for the Hallmark Crown Rewards loyalty program; “Interactions turned into transactions”.

For more insights to mobile technology and gift cards, read GCP’s article: Why Mobile & Virtual Gift Cards are Becoming a Way of Life

GCP will be launching our new website in the coming week, keep a look out: www.giftcardpartners.com

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